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When you rent a car, you will usually need deductible coverage. Please read the following to know what is included/excluded in our coverage offers. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction.

Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. You can safeguard yourself against such extra expenses by purchasing one of our Deductible Protection Products before your rental begins. Please note, in most cases, Car Rental Companies will reserve a security deposit even if you purchase one of our Deductible Protection products. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered.

Wisecars Protection Package

Wisecars Protection Package ensures that you are protected should anything go wrong.

With Wisecars Protection Package:

  • you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package;
  • you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car;
  • your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys.

Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. See the full list of exclusions under the section “Deductible Protection Products will not cover”.

Deductible Protection

Deductible Protection covers up to {{currency}} 1000 of your deductible. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies.

Deductible Protection covers theft, vandalism, and damage to the vehicle, including:

    • the car’s bodywork
    • roof
    • undercarriage
    • windscreen and other glass
    • mirrors
    • wheels
    • tires.

Exclusions of Deductible Protection products

Wisecars Deductible Protection products do not cover the following:

    • taxi or other transportation fees;
    • charges that are not related to damage repairs, such as any administration fee;
    • costs for the repairs that are not approved by the Car Rental Company;
    • personal belongings or valuables;
    • costs for the damage to car locks;
    • cleaning charges or costs for damage to the car’s interior (unless caused by a collision);
    • costs for the damage to / loss of child seats, GPS devices, or other extra equipment;
    • road tolls, parking and traffic fines;
    • out-of-hours charges;
    • one-way rental charges;
    • delivery charges;
    • car theft if the keys are left in the vehicle or if due care and attention is not taken.
    • any charges related to loss of use.

Claiming Deductible refund

Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. This information must be sent via email and give Wisecars the relevant details of the incident. Failure to comply with the correct procedure will result in your protection coverage becoming invalid.

To claim a refund, you will need to provide:

    • your car’s pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company;
    • photo evidence showing the damage to the car;
    • proof of the repair costs from the Car Rental Company;
    • evidence of payments deducted from your payment card by the Car Rental Company;
    • the Car Rental Company’s accident report form;
    • a police report, if applicable;
    • your bank account details, including the account holder's full name, the account number/IBAN, bank’s name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).

The damage claim investigation process takes up to 28 calendar days. If additional information is required, the process may be extended for another 28 calendar days. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days.

Please note, it is your responsibility to provide all the above-mentioned documents. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Only when all documents are present and severe negligence can be excluded, a refund will be processed.

Please note, all Deductible Protection Products become invalid and no refund will be made when:

    • damages/accidents occurred due to a violation of local traffic rules;
    • any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner;
    • breach of the rental agreement occurs;
    • any third party involved refuses the settlement of the claim.

In some cases, if you follow the Car Rental Company’s instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductible fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars.

Cancellation Protection

Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Cancellation Protection can be purchased only at the time of booking and is not refundable.