Terms of Service
Wisecars is an international vehicle rental broker. The rental vehicle will be delivered to you directly by our partnering Car Rental Companies in our capacity as acting agent. Wisecars does not own or operate any Car Rental Companies. Your contract for car rental will be between you and the Car Rental Company.
Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you, the Renter, do not agree with any part of them, you must not proceed with your booking.
Please note that you, the Renter, will not conclude any car rental contract at the offered price until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us.
Booking confirmation and voucher
The Wisecars voucher must be presented to the Car Rental Company when picking up your rental car. We cannot be held responsible for rentals rejected if a voucher is not presented. Your voucher is normally issued within 48 hours after receipt of the booking request, on the condition that the entire arrival information is provided, including the arrival time and telephone number. Please carefully read the summary of the Car Rental Transaction detailed in the voucher. If after receiving the voucher, you discover a discrepancy in the Terms of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible.
Car Rental Agreement
The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of pick-up of the car. Please carefully read the terms of the Car Rental Agreement before signing it. In any event that, prior to signing the Car Rental Agreement, you shall find any discrepancy between the summary of terms of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and in any event, before signing the Car Rental Agreement.
We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you.
Age limits for drivers
The policy relating to the Renter's age and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. It is important that you must verify in advance that your age meets the Car Rental Company’s policy with respect to the Renter's age.
In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Minimum age requirements on larger cars may also be higher at some locations. In addition, most Car Rental Companies also require that the Renter and any additional driver shall have minimum driving experience of 12 months.
Only the main driver is covered to drive the rental vehicle but any number of additional drivers can be added to your booking. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Please note that all additional drivers must also show a valid driver's license at the location.
As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy – so you will get no unpleasant surprises with hidden extras. This option is available in most countries, however, always check the fuel policy for the Car Rental Company you have chosen. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with.
You are given the car with a full tank of fuel and you are asked to bring it back with a full tank of fuel. If you do not bring it back with a full tank, then you may be charged a refuelling charge plus an inflated cost for the missing fuel. Follow the simple rules and you only end up paying for the fuel you have used.
Return as received policy:
This one doesn't really need an explanation – on collection your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it the with the same amount of fuel as you collected it with. Always check that the fuel level is the same on the Car Rental Agreement before you leave the rental station.
If you choose this option you pay for the fuel at pick-up time and return the car as empty as possible. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car.
Take note that under no circumstances is the fuel included in the rental price. In any event, we recommend that upon pick-up of the car you shall check the fuel gauge in order to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement.
When you rent a car, wherever you are in the world, you will usually need some kind of excess insurance. Please read to see what is included/excluded in the insurance package you choose. Should you decide to purchase insurance directly from the Car Rental Company, we recommend that you check prior to or upon picking up the car what are the exclusions to the insurance coverage included in the Car Rental Transaction.
Furthermore, please note that Car Rental Company insurance coverages usually do not cover damages incurred to the clutch, upholstery or windowpanes, damages to the tires or repair of flat tires and any related expenses, towing fees or spare key costs as well as damages incurred to the content of the car or to its passengers.
Wisecars Deductible Protection Products
You can drive with confidence with our Deductible Protection options. These products cover you for the duration of your rental. When you pick up your car, the Car Rental Company will require you to leave a security deposit in case the car is damaged during your rental. You can safeguard yourself against extra expenses by purchasing one of our Deductible Protection Products before your rental begins. Please note that you will first have to pay the local Car Rental Company for damage or theft and then you can claim for a refund from Wisecars. Also, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Deductible Protection Products.
Wisecars Protection Package
Wisecars Protection Package ensures that you are protected if anything goes wrong.
With Wisecars Protection Package
- You can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package.
- You are entitled to an exemption from deductible fees in case of car theft or damage to the rental car.
- Your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys.
Please note: Wisecars Protection Package does not cover damages incurred to the clutch, upholstery or any towing fees. See the full list of exclusions under section “Deductible Protection Products will not cover”.
Deductible Protection covers up to USD 1000 of your deductible. Deductible Protection also covers damages that are usually excluded from suppliers' own Collision Damage Waiver, such as damage to the glass and undercarriage, wheels, and roof of the vehicle. However, there are some costs that Wisecars’ Deductible Protection products do not cover.
In some cases, if you follow the Car Rental Company’s instructions and they determine that the damage was not your fault, the deductible fees might be returned directly to you by the Car Rental Company.
Deductible Protection Products do not cover
- Taxi or other transportation fees.
- Charges that are not related to damage repairs.
- Costs for the repairs that are not approved by the Car Rental Company.
- Personal belongings or valuables.
- Costs for the damage to car locks.
- Cleaning charges or costs for damage to the car’s interior (unless caused by a collision).
- Costs for the damage to / loss of child seats, GPS devices or other “extra” equipment.
- Road Tolls, parking and traffic fines.
- Out-of-hours charges.
- One-way rental charges.
- Delivery charges.
- Theft is not covered if the keys are left in the vehicle or due care and attention is not taken.
All Deductible Protection products become invalid when any persons are found to be driving under the influence of alcohol/drugs, willfully causing damage, off-road driving and driving in a careless and negligent manner. If you extend your booking directly with the Car Rental Company only the period booked with Wisecars is covered.
Claiming a refund
To claim a refund, you will need to provide:
- Your car’s pick-up and drop-off documents, which clearly show the new damage subject to the charge by the Car Rental Company.
- Photo evidence showing the damage to the car.
- Proof of the repair cost from the Car Rental Company.
- Evidence of payments deducted from your payment card by the Car Rental Company.
- The Car Rental Company’s accident report form.
- A police report, if applicable.
- The Renter’s bank account details, including account holder's full name, the account number/IBAN, bank’s name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if the Renter provides incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).
It is the Renter’s responsibility to provide all of the above-mentioned documents. If the Renter does not contact Wisecars and does not provide any documents or evidence within the time specified, the case will not be considered.
Only when all documents are present and severe negligence can be excluded, a refund will be processed. No refund will be made when damages/accidents occurred due to a violation of local traffic rules, breach of the rental agreement or when any involved third party refuses the settlement of the claim.
* Important Notice: If during your rental the vehicle is damaged, you must notify Wisecars within 24 hours of the date on which the incident took place and, in any event, no later than 48h after the rental period is complete. This information must be sent via email and give Wisecars the relevant details of the incident. Failure to comply with the correct procedure will result in your Protection coverage becoming invalid.
Damage claim investigation process takes up to 28 calendar days. If additional information is required, the process may be extended for another 28 calendar days. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days.
*Important: All insurance covers become invalid when any persons are found to be driving under the influence of alcohol/drugs, willfully causing damage, off-road driving and driving in a careless and negligent manner.
Amendments and changes
No charge will be made for amending your booking before the start of your rental. This excludes any cost increases caused by a material change to the booking, such as its duration or the car class – or by the Car Rental Company changing its rates following the original booking. With certain Car Rental Companies, amending the driver’s name or the pick-up location may require the cancellation and re-booking of a rental. Terms and Conditions vary per Car Rental Company and will be clearly communicated during the booking process.
Extension of a rental booking can either be made by making a new booking via Wisecars (requires confirmation by a local provider, not necessarily the same) or by arranging it with the local provider. In case that the customer wishes to drop the car off earlier than booked, Wisecars will not refund any amount for the unused days. It is entirely up to the Car Rental Company whether they decide to do so or not.
Out of hours service
We will advise you, the Renter, whether a charge will apply when you confirm your pick-up times in your booking request. Please note, if the car is delivered to you outside of the Pick Up Station's operating hours or is dropped off by you outside of the Drop-Off Station's operating hours, you will be charged an additional payment for such service in accordance with the rate indicated in the voucher. We can accept no further responsibility where there is no out-of-hours service available.
If you wish to cancel a booking, the only accepted method is through the Wisecars website. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. No refund will be made, if the rental is terminated early, the pick-up is delayed, if the Renter fails to appear or if a cancellation is made less than 48 hours before the starting date of the rental period. No refund is given if you do not have a valid driving licence that is accepted by the rental company. In addition, no refund is given if you cannot present an accepted credit card for the security deposit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher) by the Car Rental Company and penalty fees may apply.
We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances, we may cancel your booking with no liability whatsoever. In the event your booking is cancelled, a full refund will be made of all monies previously paid to us to the person that originally paid for the booking.
A "no-show" is when you:
- wish to cancel but do not tell us until your rental is due to start, or
- fail to pick up the car at the arranged date at time, or
- fail to provide the documentation that's required to pick the car up, or
- fail to provide a credit card in the main driver's name with enough funds to cover the deposit.
In all of these cases, you'll receive no refund of the money you've paid.
The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough funds. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
Cancellation Protection is available to purchase only at the time of booking. If you cancel anytime before your rental is due to start, the money you've paid will be refunded minus the value of the Wisecars Cancellation Protection.
If you fail to turn up at the agreed time and date and/or fail to provide all the necessary documentation the Car Rental Company may refuse you the car and no refund will be made. No refunds will be made if the rental is terminated early.
Picking up and returning the rental vehicle
Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the Pick-Up Station at the time indicated in the voucher this may constitute a No-Show on your part. At the end of the rental period you have to return the vehicle to the correct location and at the agreed time without damage and in a clean condition. Please make sure you return the vehicle to the same rental company from which you picked it up.
In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees.
Every driver must have a full, valid driving license that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Expired or provisional licenses will not be accepted. When picking up the car, every driver must present their license. Some Car Rental Companies in some rental countries may also require an International Driving Permit. All drivers must also keep their driving license with them at all times throughout the rental, for perusal by local authorities.
No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements – or because you cannot provide a driving license, its counterpart, or the required information about endorsements.
Wisecars is not liable for any delay in meeting its obligations due to causes outside its reasonable control including acts of God, riot, war, malicious acts of damage, fires or electricity supply failure. For a confirmed booking, in the event that the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to re-direct your booking to another Car Rental Company. In peak periods this may not be achievable. In such a case where we have no alternative provider, you will be notified of this, the booking will be cancelled and the advance payment returned.
Wisecars are committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns regarding our service. If you, the Renter, are dissatisfied in any way with your rental, please report this to the Car Rental Company directly as soon as possible.
In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. You will find the telephone number in the Car Rental Agreement. The Car Rental Company has to give its consent to repairs and replacements. If you, the Renter, are involved in an accident, the local police and the Car Rental Company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make a claim.
In the event of a breakdown or accident, etc. you must contact the Car Rental Company immediately for instructions and assistance. It is highly recommended to call the police even for the smallest of damages. All related documentation must be kept if an insurance claim is submitted. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result.
Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company.
Wisecars believes in protecting your privacy. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties.
Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Due to this protection, it cannot be read by any third party. Wisecars does not store credit card details. If you choose to pay for the service using a credit card, your credit card details are not stored by us.
Termination of usage
User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason.
It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We continually control the activity and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. The use of our website by yourself signifies your acceptance of these Terms of Service.
Third party disclosure
Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars will not sell or rent any personally identifiable information. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases this information will not contain personally identifying information.
The Wisecars website contains images from izmo Europe bvba:
Automotive Images, Copyright [2009 - 2015] izmo Europe bvba All Rights Reserved. The automotive images contained herein that are owned by izmo Europe bvba. are protected under Belgian and international copyright law. Access to and use of these images is restricted by Terms and Conditions of a separate license agreement. Any unauthorized use, reproduction, distribution recording or modification of these images is strictly prohibited.
Important: Payments will be processed in USD - Due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount paid for the reservation.