Frequently Asked Questions

When you pick up your rental car, bring:

• Your Wisecars reservation confirmation or voucher, in digital or printed form
• A credit card accepted by the car rental company, in the main driver’s name, with enough available credit for the security deposit
• A valid driver’s license for each driver, held for at least 12 months (some locations require 24 months or more)
• Any other documents the car rental company requires, such as a passport or other ID

Expired or provisional licenses are not accepted, and the car rental company may refuse to provide a vehicle if you have undisclosed driving offenses. Some car rental companies may also require an International Driving Permit (IDP) if you are renting a car in certain countries. An IDP is an official translation of your driver’s license. It is not a replacement for your regular driver’s license, so you must carry both documents when required.

Requirements vary by car rental company, so check their terms and conditions before picking up your vehicle. We normally send your voucher 48 hours before your pickup time.

Only people listed as drivers on the rental agreement can drive the car. If you want to add drivers, include them in your reservation request. You can also add them at the rental counter when you pick up your car. All drivers must present a valid driver’s license at pickup and carry it at all times.

If your flight is delayed or cancelled, contact the car rental company as soon as possible. You can also contact our customer support team. If you have already provided your flight details, the car rental company may be able to track your flight, but this does not guarantee that they will wait for you. Car rental companies usually allow a grace period of one hour for pick-up, but policies on flight delays and late arrivals may vary by company. If you arrive after the applicable grace period, your reservation may be treated as a No-Show.

Wisecars is not responsible if your reservation is cancelled or treated as a No-Show because of a flight delay, cancellation or late arrival.

If you want to add a driver, they must be present with you when you pick up the car and provide a valid driver’s licence. They must have held their licence for at least 12 months (some locations require 24 months or more). If the additional driver cannot be present at pick-up, you will need to return to the rental counter with them later to have them added to the rental agreement.

The car rental company may charge an additional driver fee, payable at the rental counter unless your Wisecars voucher states otherwise. The same licence and age requirements that apply to the main driver also apply to additional drivers.

If your additional driver is under 25 or over 65, check the car rental company’s terms and conditions, as additional age restrictions or fees may apply.

Each car rental company has its own age requirements, but in most locations the minimum age is 21. If you’re under 25, you may have to pay a young driver fee. If you’re over 65, you may have to pay a senior driver fee. Some locations also have a higher minimum age for larger vehicles.

You can change or cancel your reservation by contacting our customer support team. Scroll down to the bottom of this page and submit a support ticket, call us or use our live chat. Changes can be made up to 48 or 24 hours before pick-up, depending on your offer. We’ll be happy to help.

You can request a car upgrade up to 48 or 24 hours before pick-up, depending on your offer. You will need to pay any difference in price. As with any change to your reservation, scroll down to the bottom of this page and contact our customer suppnort team by submitting a support ticket, calling us or using our live chat.

If you would like to upgrade your vehicle after you have already picked it up, you will need to request the upgrade directly from the car rental company.

As with most car rentals, Wisecars cannot guarantee the specific make or model of the car you will receive at the rental counter. However, you will usually receive a car in the same vehicle class. If your reserved vehicle class is unavailable, we will try to offer the closest available alternative, or you can cancel your reservation for a full refund. Our website includes a full description of each vehicle class, including the typical number of passengers and pieces of luggage each can accommodate. Vehicle images on our website are for illustration only.

Wisecars doesn’t have its own counters. As a broker, Wisecars arranges for your car to be provided directly by one of its partner car rental companies.

Your voucher will include the address of your car rental company. For airport pick-ups, it will also indicate whether the car rental company has a counter inside the terminal. Some car rental companies offer a meet-and-greet service at airports. They do not have a counter inside the terminal, so a representative will meet you at the airport. You can also find these details in the pick-up and return information on the offer page.

You can request to change your return time up to 48 or 24 hours before pick-up, depending on your offer. This may change the price of your reservation. Once your rental has started, any changes to the return time must be requested directly from the car rental company.

If you return the car later than the agreed time without an agreed extension, you may be charged additional fees or penalties.

Early pick-up depends on the car rental company and on whether the vehicle is ready.

If you know in advance that you need the car earlier, you can request an earlier pick-up time by changing your reservation up to 48 or 24 hours before pick-up, depending on your offer. Changing your pick-up time may affect the rental price.

Yes. You can filter available offers by fuel policy on our website to find the option that works best for you. Wisecars aims to work only with car rental companies that offer a fair fuel policy, so you can avoid unexpected charges. However, always check the car rental company’s fuel policy for your offer.

If you choose this option, you pay for the fuel at pick-up and return the vehicle with as little fuel as possible. This option may be convenient if you are short on time, as you will not need to find a gas station before returning the vehicle.

You receive the vehicle with a full tank of fuel and must return it with a full tank. If you do not return the vehicle with a full tank, you may be charged a refuelling fee plus a higher rate for the fuel needed to refill the tank.

At pickup, the vehicle will have a certain amount of fuel, which will be recorded in your rental agreement. You must return the vehicle with the same fuel level as at pickup. Always check that the fuel level in the vehicle’s tank matches the level shown in the rental agreement before you leave the rental location.

Wisecars offers five packages to suit different protection needs: Lite, Basic, Flexible, Advanced Protection and Zero Deductible.

Packages offer different cancellation periods and levels of coverage, which may include protection for the vehicle deductible, damage to tires, windows and the undercarriage, lost keys and other rental-related costs. The exact coverage, exclusions and limits vary by package and offer.

The packages available for your reservation, together with their coverage and terms, are shown during the reservation process. Review them carefully before you choose a package. Your rental agreement may also require mandatory local insurance, which you will pay for at pick-up. A security deposit may still be required.

If the car breaks down, has a technical problem or is involved in an accident, contact the car rental company immediately for instructions and assistance. You can find their phone number in your rental agreement. Do not arrange any repairs or a replacement vehicle without the car rental company’s authorization.

If you are in an accident, you must also contact the local police. We strongly recommend this even if the damage seems minor. Keep copies of all documents that you are asked to complete, as you may need them to make a claim.

If you do not follow these steps, the car rental company may charge you for any resulting costs. If an accident is caused by your negligence or is not covered by insurance, you will have to pay for the car rental company’s losses and costs.

Wisecars will not reimburse the cost of any vehicle repairs.

Not always. Some charges are paid directly to the car rental company at pickup. These may include optional extras, additional driver fees, young or senior driver fees, mandatory local insurance and after-hours fees. Fuel is never included in the rental price. The terms and conditions for your offer, shown during the reservation process, explain which charges apply.

The car rental company may also offer or recommend additional products at pickup, such as insurance, upgrades or other optional extras. These are separate from your Wisecars reservation, and you do not have to buy them unless the terms and conditions for your offer state that they are mandatory.

Review any documents, agreements or charges carefully before you sign or pay. By signing or buying something at the rental location, you are entering into a separate agreement with the car rental company.

Cancellations and changes are free up to 48 or 24 hours before pickup, depending on your offer. If you cancel after this deadline, you will not receive a refund. If you have purchased Wisecars Cancellation Protection, you can cancel up to two hours before pickup and still get a refund, minus the cost of Cancellation Protection.

Changes are free, but you will need to pay any difference in price, for example if you change the length of your rental or the vehicle class, or if the car rental company’s rates have changed since you made your reservation. To avoid extra fees, always cancel through Wisecars customer support, not directly with the car rental company.

Check that you entered the correct email address when making your reservation, and check your spam or junk folder.

If you made your reservation more than 24 hours ago and still can’t find your confirmation email, contact our customer support team and we’ll be happy to help.

Your voucher is normally sent to you by email 48 hours before the pickup time. If you haven’t received it by then, check your spam or junk folder. If it’s not there, contact our customer support team and we will send you a copy.

When you invite friends to join MyWisecars, you can earn Rental Credit:

• 2% of the value of your friend’s future completed reservations, once they have used your referral code and completed their first eligible reservation
• 1% of the value of your own future eligible reservations, once your referral code has resulted in a completed reservation (this applies only to reservations where you do not use Rental Credit)

The Refer a Friend Program is subject to the Refer a Friend Program Terms and Conditions, available through MyWisecars.

Unused Rental Credit expires two years after it is added to your account.

Once your friends have opened your referral link and registered for a MyWisecars account, they will receive $15 in Rental Credit, provided they have not previously used a referral code or made a reservation with Wisecars. Your friends will also receive their own referral code, which they can share with their friends to start earning Rental Credit too.

The Refer a Friend Program is subject to the Refer a Friend Program Terms and Conditions, available through MyWisecars.

If you used a friend’s referral code, you receive $15 in Rental Credit when you register for your MyWisecars account.

Rental Credit you earn from reservations, 1% of your own and 2% of your friends’, is added to your account on the scheduled return date of each rental, once the reservation has been paid in full and the car has been returned.

Log in to your MyWisecars account and go to the “Refer a Friend” section on the “My Reservations” page to find your unique referral code.

You can share your code with friends who have not previously used a referral code or made a reservation with Wisecars. For the referral to count, your friends must use your referral link to visit Wisecars and make a reservation.