Intro
We have partnered with RentalCover to provide you with simple, stress-free protection for your car rental. RentalCover’s digital claim process is simple and hassle-free with instant payment of approved claims and their friendly support team can help you with any questions not answered in this Help Centre. You can also visit RentalCover to find out more information.
About your Car Rental
Who should I contact for questions about my rental?
If you would like to make changes to your car rental, if you have any questions about it or if you need to change or cancel your RentalCover Protection, please contact us. You can also visit RentalCover to find out more information about your protection.
Why add RentalCover Protection?
When you rent a car with us, you have the option to add protection from our partner RentalCover. With RentalCover Protection, you can be confident when making a car rental knowing you will be covered if something goes wrong. RentalCover’s easy, digital process is simple with quick payouts on approved claims.
What should I do at the rental desk?
Renting a car overseas? Sort out your RentalCover before you go, and you’ll be covered for more at a better price†. Protection products may differ based on where you live and where you’re going, so find your destination in this helpful article and it will help you compare a typical rental car company policy to what you’d get with RentalCover.
Managing Your Account
How do I sign into my RentalCover Account?
Go to the RentalCover Account page and enter your email address. Then enter your booking reference number which ends with “-INS”, this can be found in your confirmation email. We recommend you copy and paste it to avoid mistakes. Check you have entered the correct booking reference and email address - it’s easy to enter an incorrect number!
If you see an error message, click the “Forgot your booking reference?” link. You can then confirm your email address and RentalCover will email you your most recent booking reference so you can access your booking details.
Can I view and download my RentalCover documents and invoice?
You can view, download or print your wording and invoice from your RentalCover Account page. Log in to your RentalCover Account. From the menu on the left-hand side of your account page, select the protection you’d like to view your wording or invoice for. Then to view your wording or invoice, click on "Wording" or “View invoice”. To print or download your documents, you can click ‘Print’ or ‘Save as PDF’ on the top right corner of the page.
We may ask you to provide your certificate at pick-up. This is the same as your RentalCover invoice.
Cancellations, Refunds & Modifications
How do I cancel, extend or shorten my RentalCover Protection?
You can cancel, extend or shorten your RentalCover Protection with us. As you booked your protection via Wisecars, this should be done on wisecars.com, who will also process any refunds.
Can I add extra drivers or countries to my protection?
The named driver and all additional drivers included on your rental agreement are covered by RentalCover. Please ensure that you are named on the rental agreement.
If you're renting outside of the US and your rental agreement permits it, you are permitted to travel to other countries after collecting a vehicle in the nominated pickup country. For US rentals, with the exception of New York residents, renters with Collision Damage Insurance and our Supplemental Liability Insurance (for US rentals) can visit Canada if the vehicle is collected in the US. You do not need to inform RentalCover of additional drivers or countries you are visiting.
How do I change my details or add additional information to my invoice?
You can change your details any time before you pick up the vehicle. Just sign in to your RentalCover Account. Here you can add your company name or other information to the invoice.
Key Things to Know
What am I covered for?
Depending on your protection, you may be covered for:
- Theft, bodywork damage, doors, windows, mirrors, wheels and tyres.
- Roof and underbody damage to the vehicle.
- Key loss, replacement or lock out which is often not covered by rental companies.
- Accident-related fees that rental companies may charge including administration/processing fees, loss of use fees, towing, relocation and more.
Inclusions and exclusions can vary depending on your protection so please check your wording in your RentalCover Account to find out more. For a broad overview of your inclusions, as well as more information about what to do at the rental desk and how you should proceed in the event of an accident, please read our country-specific Rental Guides.
What are RentalCover’s age requirements?
Age requirements can vary. To see the limits that apply to you, please check your wording. You can view, download or print your wording from your RentalCover Account.
Age restrictions only apply to the main driver, as any additional drivers are covered regardless of their age as long as your rental company allows them to drive the car.
What vehicle types are covered by RentalCover?
RentalCover Protection covers cars, 4x4s, motorhomes/RVs, campervans, minibuses and caravans. While cars are available for any destination, we only cover 4x4s, motorhomes/RVs, campervans, minibuses and caravans in selected countries.
RentalCover does not cover supercars, high-end sports vehicles, motorcycles or quadbikes. For more specific information on what vehicle types are not covered, please refer to this helpful article. RentalCover also does not cover vehicle modifications such as bike rack attachments, child seats, additional sleeping berths and more.
Please note that your vehicle type may depend on the configuration of your vehicle and where you are planning to drive. Please refer to this helpful article for information on what vehicle type to select.
For specific details on what’s covered and not covered, please view your wording in your RentalCover Account.
Claims
What should I do if there are damages, my vehicle breaks down or I have an accident?
In the event of a breakdown or an accident, it’s important to ensure everyone is safe. If anyone is hurt, either in your vehicle or someone else involved in the accident, you should immediately call the local emergency services.
Where possible pull over, turn on your hazard lights and get everyone to safety. You can then follow the steps in this helpful article to gather the necessary evidence and start the claims process.
How do I make a claim?
Gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need to provide during claim submission.
When you're ready to submit your claim, log in to your RentalCover Account and visit RentalCover Claims.
RentalCover will keep you updated by email at every step of the claims journey. r.
What documents do I need to make a claim?
To help the RentalCover Claims team assess your claim as quickly as possible we ask all customers to provide the following documents using RentalCover’s online claims form. They need full information to assess your claim, so please attach any documents you think may be relevant to your situation.
- A copy of the rental agreement
- A photo of your driver's licence
- Bank or credit card statement with the final rental company charges
- Written correspondence with the rental company
- If relevant, upload a photo of a police report
- Damage report
- Details of other parties (see “What to do if there are damages, your vehicle breaks down or if you have an accident?”)
Please see this helpful article for more information and examples of the documents needed.
How long after my accident can I make a claim?
Generally, RentalCover does not have a fixed time limit for you to make a claim unless specified in your wording in your RentalCover Account.
Please submit a claim as soon as the rental period is complete and the damage charges have been settled with us. Please check this article to make sure you have all the necessary details and documents to support your claim before submitting.
How do I see the status of my RentalCover claim?
RentalCover will keep you updated by email at every step of the claims journey. Your claim may take between 5 - 10 days to process depending on where you live and where you went. Claims involving multiple vehicles may take longer.
If you have any questions about your claim, for example, if you would like to submit additional documents to support your claim, please reply to RentalCover email and the team will be happy to help.