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When you come to pick up your rental car, please make sure to take with you:

• a copy of your voucher or an eVoucher to show that you have paid for the car;
• the main driver’s credit card with enough funds for the car’s deposit;
• each driver’s valid driver's license, which they have held for at least 12 months (often 24 is a requirement);
• additional identification, such as a passport or any other ID required by the car rental company.

Please note that only a valid driver’s license that you have held for at least 1 year and that has no traffic violations will be accepted. Some car rental companies may also require an International Driving Permit (IDP) if you are renting a car outside your country of residence. An IDP is an official translation of your driver’s license that allows you to drive in other countries. It is not a replacement for your regular driver’s license, so you must carry both documents when required.

Requirements vary by car rental company, so please check the supplier’s terms and conditions before picking up your vehicle. We will send you your rental voucher 48 hours before your pick-up time.

Only people listed as drivers on the Car Rental Agreement can drive the car. If you require additional drivers, please include them in your booking request. You may also add additional drivers at the rental counter when you pick up your car. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Everyone driving the vehicle must be in possession of their driving license at all times.

If your flight is delayed or canceled, please call our customer support team or the car rental company as soon as possible. If you have already provided us with your flight details, the car rental company will be able to track your flight. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations.

If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. They will need to present their driver’s license, which they must have held for at least one year in most cases. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. The car rental company will charge you for the additional driver for the whole time that you have the car. The rules that apply to the main driver also apply to any additional drivers. If your additional driver is under 30 or over 65, please check your car's terms and conditions.

Manage bookings effortlessly. You can amend your booking information or cancel your booking in a few simple steps. Just scroll down to the bottom of this page and create a support ticket. Fill in your personal information and state what you wish to cancel or amend. One of our helpful agents will be in contact with you to address the request. Read more about making changes to your Wisecars booking here.

Yes. You can upgrade your car before you start your trip. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Fill in your personal information and state your request. One of our helpful agents will be in contact with you to address the request. Read more about making changes to your Wisecars booking here.